Consultant IT MS Dynamics

Overview

We are looking for an experienced professional to manage Microsoft Dynamics application modules, primarily Supply Chain and Sales, with potential involvement in Master Planning, Production, and Asset Maintenance. In this role, you will act as the main IT contact for these modules, working closely with business teams to communicate changes clearly and drive continuous improvements. This position involves supporting new requests, incidents, and implementations, with occasional international travel.

Key Responsibilities

• Maintain and update service documentation, including training materials, technical documents, process descriptions, and work instructions.
• Deliver services that meet agreed service level agreements for availability, quality, and functionality.
• Manage the service lifecycle, including roadmaps and rollout schedules, in coordination with business, IT stakeholders, and external providers.
• Support service updates such as versioning and releases aligned with business and IT initiatives.
• Handle new enhancement requests and manage the change lifecycle process.
• Conduct regular service reviews with business process owners to ensure consistent technology service levels.
• Proactively communicate upcoming changes and gather requirements for service improvements.
• Plan and coordinate the implementation of changes.
• Oversee outsourced activities and manage relationships with service or technology providers.
• Administer, support, and enhance Microsoft Dynamics modules.
• Promote integration, harmonization, and standardization across modules.
• Follow IT portfolio governance frameworks and complete required reporting.
• Provide regular progress updates on projects, tickets, and enhancements.
• Analyze change requests with business process owners to ensure consistent approach and architecture.
• Collaborate with external implementation partners for development and setup when needed.

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• At least 10 years of IT experience, including a minimum of 4 years working with Microsoft Dynamics.
• Experience managing full project lifecycles.
• Experience working in an international environment.
• Deep knowledge of Microsoft Dynamics Sales and Supply Chain modules and their integration with Finance.
• Basic knowledge of Master Planning, Production, and Asset Maintenance modules.
• Excellent written and spoken English communication skills.
• Ability to prioritize tasks, manage variable workloads, and demonstrate flexibility.
• Strong result-driven mindset.