Delivery Head

Overview

We are seeking an experienced IT professional to lead and manage strategic projects and client accounts. This role involves initiating new programs, collaborating with sales and finance teams, and ensuring successful project delivery while driving business growth and customer satisfaction.

Key Responsibilities

• Initiate new programs and projects for existing and new clients.
• Manage client accounts, coordinate with test managers and leads, and handle client escalations and personnel issues.
• Understand client IT projects, budgets, and future needs.
• Collaborate with sales and pre-sales teams on new client acquisition, solutions, and proposals.
• Contribute to marketing materials and white papers.
• Work with finance teams on billing and invoicing matters.
• Oversee resource planning and coordinate with recruitment teams.
• Monitor revenue leakage and work to improve gross margins.
• Ensure project governance, risk management, and track effort, time, and cost.
• Manage project scope, timeline deviations, and change requests with client stakeholders.
• Conduct skip-level meetings with team leads.
• Estimate new projects and develop proposals.
• Allocate accountability, manage career development, and advise on technology issues.
• Develop new methods, programs, and procedures across units.
• Advise senior management on specialized testing issues and support research efforts.
• Support new business propositions and bid management.
• Promote existing intellectual properties and create new ones for clients.
• Grow account size and improve customer satisfaction.

Requirements

• 15+ years of IT industry experience, preferably in a service-based environment.
• 10+ years of strategic project management experience leading mid to large service-oriented teams.
• Proven experience with Agile, DevOps, technology, and digitization automation projects.
• Strong knowledge of the BFSI domain (preferred for Indian clients).
• Demonstrated delivery and technology excellence focused on business value, cost, and quality.
• Experience collaborating with pre-sales teams on new client acquisition, solutions, financing, and efficiency.
• Accountability for revenue targets and gross margin improvement.
• Ability to deliver ROI and business value realization on automation initiatives.
• Good understanding of test automation solutions and implementation.
• Educational qualifications: B.Sc., B.Tech, B.E., MCA, or MBA with at least 60% marks.
• Possession of 1–2 globally recognized certifications.