Delivery Manager

Overview

We are seeking an experienced leader to manage multiple teams and drive organizational goals in the IT industry. This role involves collaborating with internal stakeholders, managing client relationships, and contributing to strategic initiatives. A flexible attitude and strong communication skills are essential to succeed in this dynamic environment.

Key Responsibilities

• Initiate and lead new programs and projects for existing and new clients.
• Manage client accounts and coordinate with test managers and team leads.
• Address client escalations, personnel issues, and requirement changes.
• Understand client environments, upcoming IT projects, and budgets.
• Collaborate closely with sales teams on new client acquisition and solution offerings.
• Support marketing initiatives and contribute to white papers.
• Coordinate billing and invoicing with the finance department.
• Plan resource allocation and work with recruitment and talent acquisition teams.
• Monitor revenue leakage and drive improvements in gross margin.
• Oversee project governance, risk management, effort tracking, time, and cost control.
• Track scope changes, timeline deviations, and change requests with client stakeholders.
• Conduct skip-level meetings with team leads and senior technical staff.
• Estimate new projects and develop proposals.
• Contribute to the development and implementation of strategic policies.
• Allocate accountability, manage career development, and advise on technology issues.
• Develop new methods, programs, and procedures using advanced knowledge.
• Advise senior management on specialized testing issues and support research efforts.
• Support new business proposals for bid and account management teams.
• Promote existing intellectual property and create new IP for clients.
• Grow account size and improve customer satisfaction.

Requirements

• 15+ years of experience in the IT industry, preferably in a service-based environment.
• 10 years of proven experience in strategic project management and leading mid-to-large service-oriented teams.
• Demonstrated success leading Agile, DevOps, technology, and digitization automation projects.
• Strong e-commerce domain knowledge (preferred for Indian clients).
• Expertise in delivery and technology excellence focused on business value, cost, and quality.
• Experience collaborating with pre-sales teams on new client acquisition, solutions, financing, and efficiency.
• Accountability for revenue targets and maintaining healthy gross margins.
• Ability to deliver ROI and business value realization on automation initiatives.
• Good understanding of test automation solutions and implementation.
• Bachelor’s degree in Science, Technology, Engineering, Computer Applications, or Business (e.g., B.Sc, B.Tech, B.E., MCA, MBA).
• Possession of 1–2 globally recognized certifications.