IT Dynamics Consultant

Overview

We are looking for an experienced Microsoft Dynamics Application Manager to oversee and support various Dynamics modules such as Finance, Sales, Supply Chain, and Production. In this role, you will act as the main IT contact for these modules, working closely with business teams to drive improvements, manage changes, and ensure smooth system operations.

Key Responsibilities

• Manage Microsoft Dynamics application modules including Finance, Sales, Supply Chain, and Production.
• Serve as the primary IT contact for Dynamics modules, communicating changes clearly to business process owners.
• Lead continuous improvement initiatives and oversee change management within the IT organization.
• Handle module development and provide regular support including incident resolution, request handling, and content updates.
• Deliver customizations, development, and implementations following best practices.
• Coordinate system upgrades by communicating changes, deploying upgrades on test systems, verifying functionality, and managing user testing.
• Maintain service documentation such as training materials, technical documentation, process descriptions, and work instructions.
• Define and manage schedules for service updates, releases, and versioning aligned with business and IT goals.
• Manage new enhancement requests, execute change lifecycle processes, and conduct regular service reviews with business owners.
• Proactively inform stakeholders about upcoming changes, gather requirements, and promote integration and standardization of solutions.
• Follow IT portfolio governance frameworks and provide regular reporting on projects, tickets, and enhancements.
• Perform business analysis of change requests with process owners to ensure architectural consistency.
• Collaborate with external implementation partners for development work as needed.
• Coordinate outsourced activities and manage relationships with service or technology providers.

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Minimum of 10 years of IT experience, including at least 7 years working with Microsoft Dynamics.
• Proven experience delivering full-lifecycle projects.
• Strong knowledge of Microsoft Dynamics modules: Finance, Sales, Supply Chain, and Production.
• Excellent written and spoken English communication skills.
• Ability to prioritize tasks, manage variable workloads, and adapt to changing priorities.
• Result-driven mindset focused on delivering measurable outcomes.

Nice to Have

• Familiarity with additional Microsoft Dynamics modules.
• Additional language skills, such as Portuguese.