IT Infrastructure Lead

Overview

We are seeking an experienced IT Infrastructure Manager to lead and enhance our technology environment supporting retail stores, warehouses, and regional offices. This role involves designing, implementing, and maintaining network, storage, and system infrastructure while collaborating with various teams to ensure high availability and security of critical applications.

Key Responsibilities

• Analyze network, storage, and system requirements and contribute to architecture design, integration, and installation.
• Coordinate with POS, end-user, and desktop support teams, serving as an escalation point for infrastructure issues.
• Collaborate with other departments to understand and fulfill their IT needs.
• Evaluate network hardware and software, recommend solutions, optimize performance, and manage recovery after failures.
• Work with security operations to manage system access and maintain security.
• Liaise with consultants, service providers, and vendors for products and services.
• Develop, mentor, and motivate the infrastructure team; maintain and improve processes and documentation.
• Define processes, operating procedures, and metrics in collaboration with functional leads.
• Stay updated on technology trends and share knowledge with the team.
• Oversee user account management, patch deployment, installation, configuration, upgrades, monitoring, maintenance, and security of file and database servers.
• Ensure high availability of billing applications.
• Manage relationships with business functions and vendors to enhance IT operations delivery.
• Lead key technical projects, including cost-benefit analysis and product comparisons.
• Resolve recurring high-priority technical issues.
• Measure and track service level agreements (SLAs) for key service providers.
• Drive continuous process improvements to accelerate service delivery.
• Improve production application performance through technology enhancements.
• Review team goals and provide feedback to infrastructure staff and third-party resources.
• Own all IT security products and ensure zero breakdowns due to vulnerabilities.
• Lead infrastructure rollouts for new stores, factories, and regional offices.

Requirements

• Minimum 12 years of experience in IT infrastructure management, preferably in large-scale retail store and warehouse environments.
• Proven experience managing internal and partner teams and deploying solutions across multiple locations.
• Strong knowledge of server technologies, operating systems, backups, device upgrades, OS patching, and configuration management tools.
• Excellent analytical skills with a history of continuous technical and process improvements.
• Experience evaluating network hardware and software and making informed recommendations.
• Ability to collaborate effectively with security operations, vendors, consultants, and cross-functional teams.
• Leadership skills to develop, mentor, and motivate teams and third-party resources.
• Relevant certifications such as ITIL, PMP, or Microsoft certifications preferred.
• Degree in engineering or technology (B.E., B.Tech, M.E., M.Tech) with at least 60% aggregate.
• Commitment to continuous learning and professional development.