IT Infrastructure Operations Lead

Overview

We are looking for an experienced IT infrastructure professional to analyze, design, and manage network, storage, and system architecture. This role involves optimizing system performance, coordinating with various teams, and ensuring reliable and secure IT operations across multiple locations.

Key Responsibilities

• Analyze network, storage, and system needs to contribute to architecture design, integration, and installation.
• Coordinate with other departments to understand and fulfill their IT requirements.
• Evaluate network hardware and software needs and provide recommendations.
• Optimize system performance and initiate recovery actions after failures.
• Collaborate with the security team to manage system access and security.
• Monitor customer service, maintain network stability, and handle software upgrades.
• Manage computer operation scheduling, backup, storage, and retrieval functions.
• Coordinate with consultants, technical personnel, service providers, and vendors.
• Develop, maintain, and test disaster recovery plans.
• Continuously develop the team for system and network operations activities.
• Maintain, document, review, and improve operational processes.

Requirements

• Minimum 12 years of experience in IT infrastructure management.
• Experience managing large scalable infrastructure, including SAN storage, data center management, WAN devices and technologies, SD-WAN, enterprise wireless networks, network architecture, Active Directory, and virtualization.
• Experience deploying solutions and configurations to servers and routers across multiple locations.
• Bachelor’s or Master’s degree in Engineering or Technology with at least 60% aggregate.
• Preferred certifications include MCSE, CCNP, ITIL, PMP, or similar.
• Commitment to continuous learning and training in relevant areas.

Nice to Have

• Knowledge of cloud infrastructure management.