IT Infrastructure Program Manager

Overview

We are seeking an experienced IT infrastructure project manager to lead and coordinate complex projects across multiple locations. In this role, you will work closely with various teams and stakeholders to ensure projects are completed on time, within scope, and meet client requirements. You will also develop metrics and documentation to monitor project health and drive continuous improvement.

Key Responsibilities

• Define project scope and objectives with input from all relevant stakeholders, ensuring technical feasibility.
• Collaborate with IT infrastructure teams to track and complete deliverables throughout the project lifecycle.
• Support process documentation to enhance adherence and visibility.
• Create dashboards, KPIs, and KRIs to monitor project and program health.
• Coordinate with other departments to align project aspects with client requirements.
• Conduct product demonstrations as needed.
• Manage internal resources and third-party vendors for seamless project execution.
• Develop detailed project plans to monitor and track progress.
• Monitor project status during rollout and implementation, assist teams, and report to stakeholders.
• Manage changes to project scope, schedule, and costs using appropriate verification techniques.
• Maintain comprehensive project documentation.
• Apply best practices, models, and frameworks in infrastructure management.

Requirements

• Minimum of 12 years of experience in IT infrastructure management.
• Proven experience managing full project lifecycles and defining KPIs/KRIs.
• Experience delivering IT infrastructure projects across multiple locations.
• Experience reviewing and managing change, incident, and service request processes with a focus on continuous improvement.
• Exposure to ITIL process management models; certification preferred.
• Understanding of PMP or Prince2 concepts; certification preferred.
• Strong ability to create dashboards and metrics for project health.
• Educational qualification of B.E., B.Tech, M.E., M.Tech, or equivalent with at least 60% aggregate.
• Commitment to continuous learning and training in job-required areas.