IT Lead - End User Support

Overview

We are looking for an experienced IT professional to lead our IT Service Desk and Help Desk functions while providing end-user support across the organization. This role involves managing network operations, asset inventory, IT procurement, and coordinating IT activities with plant operations to ensure smooth and efficient technology services.

Key Responsibilities

• Provide end-user support throughout the organization.
• Oversee network operations and troubleshoot issues.
• Manage asset inventory and lifecycle.
• Coordinate IT procurement activities.
• Lead the IT Service Desk and Help Desk teams.
• Supervise the outsourced IT support team.
• Handle budgeting for IT initiatives.
• Manage relationships with IT vendors.
• Coordinate IT activities with plant operations.

Requirements

• Bachelor’s degree in Technology (B.Tech) or Master of Computer Applications (MCA).
• 4 to 6 years of relevant IT experience, preferably in manufacturing, banking, or services environments within a central IT or enterprise team.
• Proven experience managing a small team of 2 to 3 off-roll staff.
• Ability to communicate and report effectively to senior IT leadership.
• Strong knowledge of end-user support processes, network fundamentals, asset management, procurement, and vendor management.
• Experience with budgeting and coordinating IT services across multiple locations or plants.