Program Manager

Overview

We are looking for an experienced Project Manager to lead and coordinate projects from start to finish. You will work closely with customers to understand their needs, plan resources, and guide teams across multiple locations to deliver successful outcomes on time. This role involves managing risks, tracking progress, and ensuring high-quality project execution.

Key Responsibilities

• Engage with customer stakeholders to gather requirements and finalize project scope.
• Develop and maintain detailed project schedules and work plans based on the defined scope.
• Plan resources and manage internal technical and implementation teams across multiple remote locations.
• Proactively manage scope changes, identify risks, and implement mitigation strategies.
• Provide regular project updates to both external and internal stakeholders.
• Apply industry best practices, techniques, and standards throughout project execution.
• Measure project performance to identify areas for improvement and monitor progress.

Requirements

• 10+ years of relevant industry experience, including at least 4 years in project management.
• Proven ability to deliver projects within scope, budget, and timeline.
• Strong familiarity with project management software tools, methodologies, and best practices.
• Excellent stakeholder management skills with the ability to coordinate and prioritize customer requests.
• Good people management skills to manage performance with customers and partners.

Nice to Have

• Experience in SaaS product companies within the IT ecosystem.
• Project Management Professional (PMP), PRINCE2, or Scrum Master (CSM) certifications.
• Experience with B2C digital engagement or campaign platforms.
• Experience in government or public sector projects.