Senior Identity Access Specialist

Overview

We are looking for a skilled professional to design, implement, and manage identity and access management services that ensure secure and efficient user access. This role involves working with various technologies and collaborating with multiple teams to maintain and improve access management processes in line with security policies.

Key Responsibilities

• Design, plan, implement, manage, support, and report on the Access Management Service according to security policies.
• Manage daily operations of the end-to-end Identity & Access Management service.
• Ensure adherence to processes and meet SLA/SLO targets.
• Lead project management for access management initiatives.
• Oversee vendor and contract management for related suppliers.
• Manage license inventory for the access management service.
• Gather global and local access demands and act as a liaison for IT leadership.
• Support mergers and acquisitions due diligence related to access management.
• Collect business and functional requirements for identity and access management.
• Design and build identity lifecycle processes, access request workflows, and entitlement audits.
• Lead collaboration with stakeholders to define processes and integration points.
• Implement and maintain user identity and access control technologies such as Active Directory, Azure AD, CyberArk, ServiceNow, SAP, Workday, and Salesforce.
• Create and maintain manual and automated support processes and technical documentation.
• Manage escalations, incidents, and service requests to ensure timely resolution.
• Report issues, risks, escalations, and management decisions on a weekly basis.
• Define, monitor, and report KPIs and SLAs for the service.
• Maintain up-to-date professional documentation.
• Monitor availability, quality, and performance of the service.
• Ensure service configuration complies with security policies and industry best practices.
• Identify and implement opportunities for process improvement.

Requirements

• Experience designing, implementing, and managing identity and access management solutions.
• Strong knowledge of technologies including Active Directory, Azure AD, CyberArk, ServiceNow, SAP, Workday, and Salesforce.
• Proven project management skills, particularly with access management projects.
• Ability to collaborate with cross-functional stakeholders such as IT security, HR, applications, procurement, and architecture teams.
• Experience with vendor and contract management.
• Strong analytical and problem-solving skills focused on incident and escalation handling.
• Excellent communication skills for gathering requirements and reporting to leadership.
• Familiarity with SLA/SLO management and KPI reporting.
• Understanding of security policies, industry standards, and best practices related to identity and access management.